Return & Refund Policy

At BEE WORTHS, we want you to shop with confidence. Please review our return and refund terms below.

1. Return Window

You may request a return within 30 days of delivery.

2. Return Conditions

To be eligible for a return, items must:

  • Be unused, unopened, and in original condition
  • Be returned in original packaging
  • Include proof of purchase (order confirmation or receipt)

3. Non-Returnable Items

The following items are not eligible for return:

Category Details
Sale / Clearance items Not returnable
Custom / Made-to-order products Not returnable
Gift cards (if applicable) Not returnable

4. Return Shipping & Fees

Item Type Responsibility
Standard returns Customer pays return shipping
Restocking fee Up to 20% may apply depending on item and supplier
Original shipping fee Non-refundable

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photos or videos of the item and packaging

Resolution

After review, we may offer:

  • Replacement, or
  • Refund (if approved)

6. Exchanges

  • Exchanges are available for eligible items (subject to supplier approval)
  • Some items may not qualify once shipped
  • To request an exchange, contact our support team

7. Refunds

Step Details
Inspection Items are inspected upon receipt
Approval Refund issued if conditions are met
Processing Time 5–10 business days
Refund Method Original payment method

8. Return Process

Important Steps

  • All returns must be approved before sending
  • Do not send items without authorization

Return Address

We operate with multiple fulfillment partners.

  • Return address will be provided after approval
  • Returns are processed through supplier warehouses
  • Unauthorized returns may not be accepted

9. Important Notes

  • We are not responsible for returns sent without approval
  • Shipping fees (if any) are non-refundable
  • Delivery times may vary depending on supplier location

10. Contact Information

Customer Service Opening Hours:

  • Monday to Friday: 09:00 AM – 06:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: Eastern Standard Time (EST)

🕒 Response Time: We respond within one business day.